5 course modules
A structured syllabus
Information & Communications Technology
IT Service Management and Support
A practical five-day program on Information & Communications Technology: iT Service Management and Support — methods, tools and real cases you can apply at work right away.
Duration5 training days
Content5 modules
VenueCairo
On completionAccredited attendance certificate
About the programmeOverview
OverviewBuilt around real workplace challenges, IT Service Management and Support is an intensive professional program in Information & Communications Technology that equips teams to deliver measurable results. Over five focused days, participants explore the methods, tools and real cases behind iT Service Management and Support, and leave with a clear plan they can put to work in their own organization.
Who Should AttendThis program is ideal for managers, specialists and technical professionals in Information & Communications Technology who want to strengthen their expertise in iT Service Management and Support, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Make better decisions using data and structured thinking.
- Analyze common challenges in Information & Communications Technology and design effective solutions.
- Build and communicate a clear, actionable plan with confidence.
- Avoid the most common pitfalls and manage risk proactively.
- Apply practical iT Service Management and Support methods and tools to real work situations.
Course Outline- Module 1: Risk, compliance and governance considerations
- Module 2: Planning, implementation and execution
- Module 3: Foundations and key concepts of iT Service Management and Support
- Module 4: Real-world case studies and lessons learned
- Module 5: Measurement, review and continuous improvement
- Module 6: Standards, frameworks and professional practice
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
This program is ideal for managers, specialists and technical professionals in Information & Communications Technology who want to strengthen their expertise in iT Service Management and Support, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Make better decisions using data and structured thinking.
- Analyze common challenges in Information & Communications Technology and design effective solutions.
- Build and communicate a clear, actionable plan with confidence.
- Avoid the most common pitfalls and manage risk proactively.
- Apply practical iT Service Management and Support methods and tools to real work situations.
Course Outline- Module 1: Risk, compliance and governance considerations
- Module 2: Planning, implementation and execution
- Module 3: Foundations and key concepts of iT Service Management and Support
- Module 4: Real-world case studies and lessons learned
- Module 5: Measurement, review and continuous improvement
- Module 6: Standards, frameworks and professional practice
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
- Module 1: Risk, compliance and governance considerations
- Module 2: Planning, implementation and execution
- Module 3: Foundations and key concepts of iT Service Management and Support
- Module 4: Real-world case studies and lessons learned
- Module 5: Measurement, review and continuous improvement
- Module 6: Standards, frameworks and professional practice
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
What the participant receives
Accredited attendance certificate
On completing the programme
Complete your registration
We will contact you within one business day to confirm.
Ready to start?
Reserve your seat and start building the skill.