Intelligent Chatbots and Virtual Assistants

Overview

Designed for ambitious professionals, Intelligent Chatbots and Virtual Assistants is an intensive professional program in Digital Transformation & Artificial Intelligence that builds capability that lasts well beyond the training room. Over five focused days, participants explore the methods, tools and real cases behind intelligent Chatbots and Virtual Assistants, and leave with a clear plan they can put to work in their own organization.

Who Should Attend

This program is ideal for managers, specialists and technical professionals in Digital Transformation & Artificial Intelligence who want to strengthen their expertise in intelligent Chatbots and Virtual Assistants, as well as anyone preparing to take on greater responsibility in this area.

Learning Objectives

• Make better decisions using data and structured thinking.
• Analyze common challenges in Digital Transformation & Artificial Intelligence and design effective solutions.
• Use recognized frameworks to improve quality and performance.
• Understand the core principles and current practice of intelligent Chatbots and Virtual Assistants.
• Measure outcomes and drive continuous improvement.

Course Outline

• Module 1: Tools, techniques and hands-on application
• Module 2: Measurement, review and continuous improvement
• Module 3: Risk, compliance and governance considerations
• Module 4: Building a practical action plan for the workplace
• Module 5: Real-world case studies and lessons learned
• Module 6: Standards, frameworks and professional practice

Certification

On successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.