5 course modules
A structured syllabus
Information & Communications Technology
Help Desk and End-User Support
A practical five-day program on Information & Communications Technology: help Desk and End-User Support — methods, tools and real cases you can apply at work right away.
Duration5 training days
Content5 modules
VenueTripoli
On completionAccredited attendance certificate
About the programmeOverview
OverviewDelivered by seasoned practitioners, Help Desk and End-User Support is an intensive professional program in Information & Communications Technology that builds capability that lasts well beyond the training room. Over five focused days, participants explore the methods, tools and real cases behind help Desk and End-User Support, and leave with a clear plan they can put to work in their own organization.
Who Should AttendThis program is ideal for managers, specialists and technical professionals in Information & Communications Technology who want to strengthen their expertise in help Desk and End-User Support, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Build and communicate a clear, actionable plan with confidence.
- Use recognized frameworks to improve quality and performance.
- Apply practical help Desk and End-User Support methods and tools to real work situations.
- Make better decisions using data and structured thinking.
- Understand the core principles and current practice of help Desk and End-User Support.
Course Outline- Module 1: Planning, implementation and execution
- Module 2: Tools, techniques and hands-on application
- Module 3: Risk, compliance and governance considerations
- Module 4: Real-world case studies and lessons learned
- Module 5: Building a practical action plan for the workplace
- Module 6: Measurement, review and continuous improvement
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
This program is ideal for managers, specialists and technical professionals in Information & Communications Technology who want to strengthen their expertise in help Desk and End-User Support, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Build and communicate a clear, actionable plan with confidence.
- Use recognized frameworks to improve quality and performance.
- Apply practical help Desk and End-User Support methods and tools to real work situations.
- Make better decisions using data and structured thinking.
- Understand the core principles and current practice of help Desk and End-User Support.
Course Outline- Module 1: Planning, implementation and execution
- Module 2: Tools, techniques and hands-on application
- Module 3: Risk, compliance and governance considerations
- Module 4: Real-world case studies and lessons learned
- Module 5: Building a practical action plan for the workplace
- Module 6: Measurement, review and continuous improvement
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
- Module 1: Planning, implementation and execution
- Module 2: Tools, techniques and hands-on application
- Module 3: Risk, compliance and governance considerations
- Module 4: Real-world case studies and lessons learned
- Module 5: Building a practical action plan for the workplace
- Module 6: Measurement, review and continuous improvement
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
What the participant receives
Accredited attendance certificate
On completing the programme
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