Drafting Service Level Agreements

Overview

Delivered by seasoned practitioners, Drafting Service Level Agreements is an intensive professional program in Law & Contract Management that gives participants the confidence and tools to perform at a higher level. Over five focused days, participants explore the methods, tools and real cases behind drafting Service Level Agreements, and leave with a clear plan they can put to work in their own organization.

Who Should Attend

This program is ideal for managers, specialists and technical professionals in Law & Contract Management who want to strengthen their expertise in drafting Service Level Agreements, as well as anyone preparing to take on greater responsibility in this area.

Learning Objectives

• Build and communicate a clear, actionable plan with confidence.
• Make better decisions using data and structured thinking.
• Apply practical drafting Service Level Agreements methods and tools to real work situations.
• Analyze common challenges in Law & Contract Management and design effective solutions.
• Understand the core principles and current practice of drafting Service Level Agreements.

Course Outline

• Module 1: Measurement, review and continuous improvement
• Module 2: Real-world case studies and lessons learned
• Module 3: Planning, implementation and execution
• Module 4: Tools, techniques and hands-on application
• Module 5: Standards, frameworks and professional practice
• Module 6: Foundations and key concepts of drafting Service Level Agreements

Certification

On successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.