Customer Satisfaction Measurement

Overview

Focused on practical impact, Customer Satisfaction Measurement is an intensive professional program in Quality & Productivity that bridges the gap between theory and day-to-day execution. Over five focused days, participants explore the methods, tools and real cases behind customer Satisfaction Measurement, and leave with a clear plan they can put to work in their own organization.

Who Should Attend

This program is ideal for managers, specialists and technical professionals in Quality & Productivity who want to strengthen their expertise in customer Satisfaction Measurement, as well as anyone preparing to take on greater responsibility in this area.

Learning Objectives

• Use recognized frameworks to improve quality and performance.
• Build and communicate a clear, actionable plan with confidence.
• Understand the core principles and current practice of customer Satisfaction Measurement.
• Analyze common challenges in Quality & Productivity and design effective solutions.
• Measure outcomes and drive continuous improvement.

Course Outline

• Module 1: Building a practical action plan for the workplace
• Module 2: Tools, techniques and hands-on application
• Module 3: Foundations and key concepts of customer Satisfaction Measurement
• Module 4: Measurement, review and continuous improvement
• Module 5: Standards, frameworks and professional practice
• Module 6: Risk, compliance and governance considerations

Certification

On successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.