5 course modules
A structured syllabus
Digital Transformation & Artificial Intelligence
Customer Experience in the Digital Age
A practical five-day program on Digital Transformation & Artificial Intelligence: customer Experience in the Digital Age — methods, tools and real cases you can apply at work right away.
Duration5 training days
Content5 modules
VenueTunis
On completionAccredited attendance certificate
About the programmeOverview
OverviewDesigned for ambitious professionals, Customer Experience in the Digital Age is an intensive professional program in Digital Transformation & Artificial Intelligence that turns proven concepts into skills participants can apply immediately. Over five focused days, participants explore the methods, tools and real cases behind customer Experience in the Digital Age, and leave with a clear plan they can put to work in their own organization.
Who Should AttendThis program is ideal for managers, specialists and technical professionals in Digital Transformation & Artificial Intelligence who want to strengthen their expertise in customer Experience in the Digital Age, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Understand the core principles and current practice of customer Experience in the Digital Age.
- Use recognized frameworks to improve quality and performance.
- Measure outcomes and drive continuous improvement.
- Build and communicate a clear, actionable plan with confidence.
- Analyze common challenges in Digital Transformation & Artificial Intelligence and design effective solutions.
Course Outline- Module 1: Measurement, review and continuous improvement
- Module 2: Planning, implementation and execution
- Module 3: Risk, compliance and governance considerations
- Module 4: Tools, techniques and hands-on application
- Module 5: Standards, frameworks and professional practice
- Module 6: Building a practical action plan for the workplace
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
This program is ideal for managers, specialists and technical professionals in Digital Transformation & Artificial Intelligence who want to strengthen their expertise in customer Experience in the Digital Age, as well as anyone preparing to take on greater responsibility in this area.
Learning Objectives- Understand the core principles and current practice of customer Experience in the Digital Age.
- Use recognized frameworks to improve quality and performance.
- Measure outcomes and drive continuous improvement.
- Build and communicate a clear, actionable plan with confidence.
- Analyze common challenges in Digital Transformation & Artificial Intelligence and design effective solutions.
Course Outline- Module 1: Measurement, review and continuous improvement
- Module 2: Planning, implementation and execution
- Module 3: Risk, compliance and governance considerations
- Module 4: Tools, techniques and hands-on application
- Module 5: Standards, frameworks and professional practice
- Module 6: Building a practical action plan for the workplace
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
- Module 1: Measurement, review and continuous improvement
- Module 2: Planning, implementation and execution
- Module 3: Risk, compliance and governance considerations
- Module 4: Tools, techniques and hands-on application
- Module 5: Standards, frameworks and professional practice
- Module 6: Building a practical action plan for the workplace
CertificationOn successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.
What the participant receives
Accredited attendance certificate
On completing the programme
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