Claims and Dispute Resolution

Overview

Built around real workplace challenges, Claims and Dispute Resolution is an intensive professional program in Law & Contract Management that gives participants the confidence and tools to perform at a higher level. Over five focused days, participants explore the methods, tools and real cases behind claims and Dispute Resolution, and leave with a clear plan they can put to work in their own organization.

Who Should Attend

This program is ideal for managers, specialists and technical professionals in Law & Contract Management who want to strengthen their expertise in claims and Dispute Resolution, as well as anyone preparing to take on greater responsibility in this area.

Learning Objectives

• Avoid the most common pitfalls and manage risk proactively.
• Use recognized frameworks to improve quality and performance.
• Understand the core principles and current practice of claims and Dispute Resolution.
• Measure outcomes and drive continuous improvement.
• Apply practical claims and Dispute Resolution methods and tools to real work situations.

Course Outline

• Module 1: Standards, frameworks and professional practice
• Module 2: Tools, techniques and hands-on application
• Module 3: Building a practical action plan for the workplace
• Module 4: Risk, compliance and governance considerations
• Module 5: Measurement, review and continuous improvement
• Module 6: Foundations and key concepts of claims and Dispute Resolution

Certification

On successful completion, participants receive an accredited AIAT certificate of attendance from AIAT.